Frequently Asked Questions.

The Answers To Your Doubts and Uncertainties.

What Payment Methods Does Individualogist.com Accept?

Individualogist.com prides itself on offering its customers with both safe and secure shopping. We make it our mission to protect your information. We do this by accepting payments via Stripe, Paypal, and all major debit cards and credit cards.  All products are priced in USD, and our system will automatically exchange your currency to make it convenient and easy for you when you place your order.

How Do I Place an Order?

Placing an order with Individualogist.com is easy and hassle-free. All you have to do is click into the product that you wish to purchase, select the item that you like, and then click “Add To Cart”. After which, simply proceed to “Checkout” where you’ll be able to make payment and arrange your preferred method of shipping.

What Shipping Methods Does Individualogist.com Offer?
Opting for our “Standard Shipping” method means that your order will be shipped via mail service. After processing your order, your purchased items are sent directly to our shipping partner. They will oversee the transportation of your purchased items to your country, and you will be provided with a tracking number for your parcel.
As soon as your purchased items arrive at your country, it will be handled by your country’s postal service. The entire shipping process will take approximately 14 to 21 days, depending on the recipient’s country. You can find a more detailed breakdown of shipping durations below.
Opting for our “DHL Express Shipping” means that your order will be handled entirely by DHL’s staff. The entire shipping process will take approximately 3 to 7 days, depending on the recipient’s country.
How Long Will My Order Take To Be Delivered?
Shipping to USA, Canada:
  • Order Processing: 24-48 Hours
  • Standard Shipping (Worldwide): 14-21 Days
  • DHL Express Shipping (Worldwide): 5-7 Days

Note: The items you ordered will reach you within 25 days for Standard Shipping, 9 days for DHL Express Shipping

Shipping to Worldwide:

  • Order Processing: 24-48 Hours
  • Standard Shipping (Worldwide): 18-24 Days
  • DHL Express Shipping (Worldwide): 7-12 Days
Note: The items you ordered will reach you within 26 days for Standard Shipping, 14 days for DHL Express Shipping,
How Can I Track My Order?
For both Standard and Express shipping methods, a tracking code for your order will be sent to you via e-mail. This email will also provide you with a direct link to our shipping partner’s parcel tracker. Please note that the tracking information will only be displayed after your parcel has been picked up. Please do also check your spam folders in case the e-mail containing your tracking code fails to reach your inbox.
What If The Item I Purchased Is Damaged?
Individualogist.com strives to deliver the best quality product to customers. However, it is possible that the item was damaged during the shipping and delivery process. In which case, all you have to do is get in touch with our support staff and we’ll arrange for a new piece to be sent to you. This is, however, subject to the investigations of our support staff as stated in our Refund Policy.
Is The Individualogist Shop's Website Secure?

Absolutely! The Individualogist Shop uses encrypted SSL security to ensure that your credit card information is 100% protected. We also employ reputable and secure payment gateways such as PayPal and Stripe to strengthen our security protocols.

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